NEVER SHOP @ Cabinets To Go
When my husband and I first started building our house we visited several cabinet providers & found that the customer service at attention to detail provided at Cabinetโs To Go seemed to be the best. Donna (Selma, TX Store) spent hours with us making a plan for our kitchen, laundry room & bathrooms & we love the cabinets.
However, when our cabinets arrived and we attempted to mount the 33โ farmhouse sink into the 33โ cabinet base that was ordered โ we recognized a problem and called the Selma store to discuss (Saturday June 11th).
Donna worked to find us a new cabinet โ 36โ and we were told that the soonest we could have one shipped was July 1st. We were panicking about this because without this particular cabinet installed, we were delaying the plumbers/counter top vendor/final inspections/tile/& cleaning vendors. So Donna called all the other cabinets to go stores and found a sink we could have by the following week (June 13-17 timeframe). So we pushed back all of our vendors by a week and waited on the 36โ cabinet.
The cabinet never came so we called the store and were told various things: โit should be here this weekโ โI canโt get a hold of anyone at that storeโ โI sent several emails, I will try calling themโ โ Just this week I followed up with Gabe twice per day every day (June 27-30). On Friday (July 1st) we were told that they could โovernightโ the cabinet but it would cost $150-$200 BILLED TO US.
When I went to pick up our cabinets on July 2nd โ which an hour away from my house with a 10 month old in tow โ surprise surprise, the cabinet was never overnighted. When I spoke to Gabe (who I had called twice to speak to that morning before I drove to the store but he was always unavailable and never called me back) he said that โMartha?โ never responded to his emails?!?! I have no idea who Martha even is.
Ok โ so the cabinet we needed overnighted was supposed to come from a store in Detroit. โDid you call the store in Detroit Gabe?โ NO. So he calls the store in front of me and they never overnighted anything and now the soonest we can get the cabinet (because itโs a 4 day holiday weekend) is July 7th. When Gabe spoke to his regional about why โMarthaโ never responded to calls or email was, โoh they donโt respond on Saturdaysโ even though the stores are open????
With nothing left to do, I decided to pick up the rest of my cabinets and come back on the 7th for the โovernightedโ 36โ cabinet. Low and behold โ in addition to the problems with the base cabinet โ we were missing the 3 cabinets that I had a claim out on (because the faces were broken when I received them). These included a Replacement face frame for the -33"X96" oven cabinet, 15"X42" wall cabinet, & a 24"X42" wall cabinet. Keep in mind this claim was submitted on June 7th (ALMOST A MONTH AGO! โ Claim number 90358****). Also worth noting โ we were told these were ready for pick up as well.
When I went back into the store to talk to Gabe about this, he said that the oven cabinet is actually on back order and they have no idea when it will be in.
After submitting a customer service complaint we received a call on Monday July 4th. The customer service representative apologized for everything and said she would make sure the 33โ farmhouse sink base was overnighted. We received the base cabinet that Wednesday July 6th. Ok โ so where are the rest of our cabinets?
After calling several times & following up both with the Selma store & the Customer Service department, it is now July 16th and we are still missing 3 cabinets faces.
Save yourself the trouble and donโt make the same mistakes we did. Spend your money anywhere else besides Cabinets to Go. Even if you have to pay more, trust meโฆitโs worth it. I WILL NEVER EVER SHOP HERE AGAIN AND I WILL NEVER EVER RECOMMEND THIS PLACE.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
Cabinets To Go Pros: Price.
Cabinets To Go Cons: Broken items, Customer service is clueless, But completely clueless.
Location: Dripping Springs, Texas
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