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2.5

Horrible. Just Horrible.

Ordered cabinets 2/22/16 They were supposed to be in no later than 3/30. We told them when we ordered them that that week we needed them in. We were told that would be fine and to expect them on the 30th or before. They didnt arrive until 4/8th.

Meanwhile, my contractor waited patiently and lost money because of this job. Once the cabinets were in, we noticed the "skins" were missing from the delivery...really! Yet that was only the tip of the iceberg. We ordered handles the first week of March..it's now 4/23 and we still haven't received them.

They never told us im March these were on back order. We could have gone to Lowes or Home Depot. But No, the Norfolk, VA location never said a word and kept giving information that was obviously FALSE. They told me they couldnt obtain a tracking number and that the vendor didnt have a tracking number for handles that were supposedly sent out already.

Thats BullSh!#! For every item sent by fed ex, UPS or the US postal service, there is a tracking number. So here I sit, waiting and waiting for cabinet skins and handles. It's beyond frustrating.

Although I love the contractor and granite company affiliated with them, I hate the cabinet department with the amount of disgust normally reserved for the leaches of earth. But in this case, it certainly applies to Cabinets To Go, Norfolk.

Reason of review: Damaged or defective.

Location: Chesapeake, Virginia

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