Cabinets To Go - Damaged cabinets
The finnish on a couple of doors were overlooked in quality control. A couple of panel locking mechanisms were damaged.
Customer service required photos of problems before reparations were made. The sales office (Michigan)does not handle warranties only California HQ. Shipping doesn't happen in timely manner so project was delayed. Michigan warehouse made repairs to the locking mechanisms.
Aside from delays quality of cabinets was quite good as well as assembly was quite easy. Could not tell these were shipped unassembled. I purchased Cognac color shaker style. Glass front upper cabinet doors opposite sides of sink and self closing mechanisms on drawers made kitchen high end looking.
Paired with ceramic tile floor, recessed lighting, and SS appliances flip house sold in 8 days. Everyone who saw kitchen wanted house. Would I use Cabinets to Go again? Yes.
Am I leery about another project delay due to product quality problems? Yes only because MI warehouse doesn't stock parts in case of problems.
Reason of review: Good customer service.
Cabinets To Go Pros: Sale reps knowledge, Quality, Nice customer service.
Cabinets To Go Cons: Time frame of receiving orders.
Location: West Orange, New Jersey
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