1.8
  • Price3 votes
  • Customer service2 votes
  • Cabinets1 votes
  • Customer service8 votes
  • Verbal promises6 votes
  • Availability of product5 votes
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  • Apr 08
  • Furniture and Decor
  • Bloomington, Illinois
  • Kitchen Cabinets
  • 349
  • REVIEW RATING 5/5

Salesperson John in Blaine MN store sold us a bill of goods. He made a great diagram with my wife's help that clearly showed each cabinet with each cabinet labeled by specific number. Now the problems................ -Cabinets came in (we saw them in the store) and the boxes were ripped, banged up, and falling off pallets. -I rented a truck because they said they would load the pallet. When... Read more

Was this review helpful? 0 0

Worst cabinet place ever. Gave incorrect cabinet sizes, did not deliver them till weeks after they said they would arrive, the drawers didn't come in till months after the cabinets, they did not provide directions for anything, and they never called back after multiple calls. This place is udder ***. Add comment

  • Mar 29
  • Furniture and Decor
  • Counter Tops
  • 1
  • 1
  • 641
  • REVIEW RATING 5/5

We placed an order for butcher block counter tops in February. The same day we placed our order, CTG debited the full amount from our credit card. We were sent an email receipt with an estimated delivery date 5 days out, and were told that we would receive another email when our cabinets had shipped. A week later, we had not received that email nor heard any update. We checked our account online,... Read more

Was this review helpful? 4 0

  • Mar 22
  • Furniture and Decor
  • Mckinney, Texas
  • Bathroom Cabinet
  • 562
  • REVIEW RATING 5/5

Please, please. Do not buy material from this company(the cabinets come in boxes for you to assemble ) I was talked into a bathroom cabinet, measures were wrong by 3 inches, the finish is poorly done, they told me not a problem, they handed me a wood putty so I could fix it myself . They did not explained I had to assemble the two cabinets by myself or hire and independent contractor to do the... Read more

Was this review helpful? 12 4

  • Mar 20
  • Furniture and Decor
  • Bronx, New York
  • Cabinets
  • 258
  • REVIEW RATING 5/5

I ordered cabinets from the Freeport, ny location they measured my cabinets wrong ive been without cabinets since January2015 it's now march and I still haven't received the replacement cabinets and they charged me for cabinets that theircontractors measured wrong and now their refusing to replace my cabinets and now their telling me I have to pay for the two that were measured wrong please don't... Read more

Was this review helpful? 8 1

  • Mar 10
  • Furniture and Decor
  • Bellmore, New York
  • Cabinets
  • 1
  • 1
  • 739
  • REVIEW RATING 5/5

I ordered cabinets around October of 2014 from Cabinets to Go Freeport store. They came in about 10 weeks later. They were all damaged and I returned them January 18th. They were to process the refund and told me I would get a check in 3 weeks. I went back on February 17th to see why I didn't get my refund. They told me they never filled out the paperwork. They did it again. I was told... Read more

Was this review helpful? 11 5

  • Mar 09
  • Furniture and Decor
  • Greenbrier, Tennessee
  • Cabinets
  • 404
  • REVIEW RATING 5/5

It started with not being able to inspect the cabinets when they were delivered .when we did take cabinets out of boxes one set of doors were Broke, and a hinge for lazy susan doors was broke. I fixed doors myself ,but it appears that the hinge was the last one located on the planet earth .I have tried to get Rose Mary ,who I guess is in charge of customer service, which is the most pathetic... Read more

Was this review helpful? 7 0

  • Mar 08
  • Furniture and Decor
  • Elizabeth, New Jersey
  • Cabinet
  • 1
  • 1
  • 358
  • REVIEW RATING 5/5

1. Cabinets are terrible quality Chinese made cabinets. The same manufacturer can be found from online stores at 1/2 the price. 2. The company is a joke, they are backordered all of the time. Even the most common items like fillers and crown molding can be back ordered for 6 months, REGULARLY with these clowns. 3. Their customer service is horrible. If you are able to get someone to answer the... Read more

Was this review helpful? 5 0

  • Mar 08
  • Furniture and Decor
  • Kitchen Cabinets
  • 516
  • REVIEW RATING 5/5

I wanted to order new kitchen cabinets before the sale ended on 3/8/15. I contacted them on 3/2 to get "free" design service. The sales person, TJ, was not professional. After sending the specs to him, he came back to me via email with a rudimentary drawing that was missing many key components. I emailed him with the corrections with the design I wanted, which was very much like was in the... Read more

Was this review helpful? 3 0

  • Feb 26
  • Furniture and Decor
  • Winchester, Massachusetts
  • Cabinet
  • 1
  • 1
  • 661
  • REVIEW RATING 5/5

Worst purchase and customer service experience of my life. This is an extremely un-organized and deceptive company that lacks customer service skills. We were very excited in the beginning ordering our cabinets with a great price. Then came the stress and headache attached to that great price. I will gladly pay more money next time for a company with the knowledge and customer service skills. I... Read more

Was this review helpful? 5 3

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