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2.1 Based on 62 reviews
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  • Customers like
    • Price 5
    • Customer service 3
    • Sale reps knowledge 3
  • Customers don't like
    • Customer service 10
    • Verbal promises 7
    • Excuses 5
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Hartford, tool over 2 months to get the cabinets for a pretty simple straight forward kitchen, had typical upper and lower cabinets, and ordered one Blind cabinet and lazy Susan, once I had them took additional 2 months to get the "Special cabinets" damaged parts and or missing directions, and then the directions were either not provided or wrong. customer service is a joke. so the money you save going back to the big box, will be worth it... Read more

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Mistakes happen, but I have seen they take care of it. What a quality product for dirt cheap price.. Don't be misleaded by negative reviews. You check it out yourself. I do not have complain with the company who can perform and deliver. Their new stores look great, like an Apple Store version in Cabinet industry. We checked out lot of places including Home Depot and Lowes, but no one were able to come close to what Cabinets To Go offered. Kudos... Read more

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Started to put kitchen together and I realized I was missing a cabinet. Returned to store and sales person said it just came in on today's truck. There was no mention that I would be short a cabinet when I picked up my order . My second complaint and most glaring were the terrible direction and the unmarked cabinet pieces. Directions say to to place part A into part B and etc. Not one piece is marked with a letter designation. Straight... Read more

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This company is terrible. I spent over $10,000 on our cabinets. They sent me damaged cabinets back in Oct 2015 and I've had numerous calls for them to fix it and they still haven't done it yet. We are currently in Aug 2016 (its been 10 months) and they keep sending me the wrong cabinets. I have to babysit this on a weekly basis. I spoke with Rosylyn from the CA office and she is lost. I spoke with Alex in the Dearborn location and he tells... Read more

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Do not do business with Cabinets To Go. They blame their horrible damaged products on oh, we changed distributors but when asked to return their many damaged products they want a 25 percent restocking fee. It can't even be utilized. Their regional manager does not have any interaction with the customers, never returns phone calls, and has a hissy fit like a child when everything is their fault. Delivering cabinets is never on time. I've been... Read more

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I would not recommend cabinets to go,we bought cabinets from a store that was in the process of closing down (we did not know) and have been chasing our cabinets ever since.I should have paid with a credit card,at least I could have gotten my money back.

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My review will be brief. We went through Cabinets To Go a couple of years ago when we remodeled my mothers condo. Now we are flipping our first house and we get and went to Cabinets To Go. When ordering the cabinets for the kitchen we stressed the urgency and were assured the cabinets Would be here in three weeks. Three weeks into and four weeks so I returned to the Cabinets To Go facility here in Des Moines. Our sales rep could not have been... Read more

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When my husband and I first started building our house we visited several cabinet providers & found that the customer service at attention to detail provided at Cabinet’s To Go seemed to be the best. Donna (Selma, TX Store) spent hours with us making a plan for our kitchen, laundry room & bathrooms & we love the cabinets. However, when our cabinets arrived and we attempted to mount the 33” farmhouse sink into the 33” cabinet base that was... Read more

Was this review helpful? 5 0

The store in Kent,WA design my kitchen, they made a couple of mistakes that I was able to live with, but I had to order a 3 inch filler to compensate the distance of the bottom cabinets. First they had it in stock a month later they ran out 2 month later they are not sure why it wasn't in the truck. They are a joke. Customer service was suppose to send me multiple damage parts in 2 occasions they were the wrong parts, 3 months after I started my... Read more

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Just really bad !!! Went to store on hall Rd in Clinton twp mi!! Sales person started to wait on us , and we asked for a quote on a bathroom vanity , as he was walking to go do so , another couple walked in and he started to wait on them and after 15 minutes we finally just left!!! We will never go back or recomend this place to anyone!!!!

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