Cabinets To Go Complaints and Reviews

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Cabinets To Go
Main address: 6901 Crestwood Boulevard 35210 Birmingham AL
205-623-2209, ,
  • 40+4 mobile complaints
  • $23.6K claimed losses
  • $536 average
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  • Nov 17
  • Building Products
  • Indianapolis, Indiana
  • Partial Cabinets
  • 151

Bought a flip house. Gutted the kitchen and ordered cabinets in May 2014. 80% of cabinets came in within 3 weeks. 10% of that was wrong. Finished the house,except for the 20% of cabinets that did not show up. Had an open house to sell the house and had to put sign up in the kitchen about cabinets being back ordered. End up selling the house and closed on the house and had to make special... Read more

Was this review helpful? 3 0

     

  • Nov 11
  • Furniture and Decor
  • East Haven, Connecticut
  • Cabinetry
  • 254

I ordered my cabinets in April for event that I was giving at my house in late May. I was assured by the salesperson that I would have the cabinets a week before my event. To make a long story short, they did not deliver. It's November and my kitchen is still missing several pieces. I have called several times to get a status on my order and i am now told that my pieces will not be in until Mid... Read more

Was this review helpful? 3 0

     

  • Nov 11
  • Furniture and Decor
  • Rancho Cucamonga, California
  • Cabinets
  • 233

I gave the company a 1 star rating only because there is no way for me to rate negative stars. My husband and I bought a town home and we were excited to gut the kitchen and make it our own. Our realtor recommended us to Cabinets To Go. We trusted his experience and went blindly to Cabinets To Go without shopping around - BIG MISTAKE!!! We ordered our cabinets on 7/28/14 to provide plenty of time... Read more

Was this review helpful? 2 0

     

  • Nov 04
  • Furniture and Decor
  • Minneapolis, Minnesota
  • Cabinets
  • 343

I ordered my cabinets from a local store in August I was told they would be here by the end of September the end of September came and I received only a partial order they told me the rest of the cabinets would be in within a week and that they would deliver them it is November 4 and I am still waiting for the rest of my cabinets they do not return phone calls their central customer service does... Read more

Was this review helpful? 6 1

     

  • Oct 28
  • Furniture and Decor
  • Saint Peters, Missouri
  • Kitchen Cabinets
  • 824

Wife found CTG online and priced cabinets for our kitchen. Price was worth at least checking out, so we gave CTG a chance. Drove 80 miles to nearest store (St. Peters, MO). Seemed like a 'fly by night' store, but displays were nice. After talking with sales person, realized cabinets are RTA, as they say. Wasn't real enthused about putting these together for a kitchen, but would for a bar in... Read more

Was this review helpful? 5 7

     

  • Oct 23
  • Furniture and Decor
  • Partial Cabinets Delivery
  • 2
  • 2
  • 468
Cabinets To Go - It is now October 23, 2014 and cabinets for our remodel that were supposed to arrive in July are still not here. My kitchen is ripped out and unfinished
1 of 2

Ordered cabinets in June. Was told one item was on back order until July 23, 2014. We got some cabinets, also got some boxes only with no drawers. Had what we got installed thinking the rest would arrive any day but no luck. Called repeatedly and got new delivery dates. This happened at least five times. We finally were told that most of the items were in the warehouse but the original drawers... Read more

Was this review helpful? 9 3

     

  • Oct 15
  • Furniture and Decor
  • Newtown Square, Pennsylvania
  • Backordered Items
  • 493

Obvious plant by the store a few reviews ago! So I had to say something, plus it's raining and I'm bored. Anyway, the "satisfied review" completely contradicts all the other posts and when I went to my "local" store (a 45 minute ride) at the beginning of the month there were ivory items in my layout that aren't even going to be in the country until December. Waste of an hour and half round trip!... Read more

Was this review helpful? 3 1

     

  • Oct 15
  • Furniture and Decor
  • Parts Estimated Delivery
  • 284

We ordered in May and are still awaiting parts that were promised almost 2 months ago. They have no idea what we are talking about. If you do order get everything in writing, add time to the estimated delivery (ours were atleast 3 weeks late), do not expect the person you originally dealt with to still be employed there when you take delivery, if your cabinets arrive damaged expect to spend... Read more

Was this review helpful? 4 0

     

  • Oct 10
  • Furniture and Decor
  • Saint Peters, Missouri
  • Positive Experience
  • 1
  • 1
  • 538

We had been to several other stores (big box, high end, and smaller cabinet retail stores) looking for kitchen cabinets for quite some time. When we walked into the Cabinets to Go location in St Peters, MO we found beautiful cabinets that were not made from particle board at a fantastic price. We paid less than half price for all wood cabinets here compared to the big box stores trying to sell... Read more

Was this review helpful? 2 6

     

  • Oct 01
  • Furniture and Decor
  • Blaine, Minnesota
  • Wrong Size Cabinets
  • 2
  • 2
  • 741

We placed our order on April 2nd for cherry cabinets. We were told a few may be back ordered until May. We were okay with this initially until they could not tell us what cabinets or when things would be in. Once order placed, we asked for back order dates and which cabinets they would affect. Never received this; went into store early May when noone would take my calls-given a "leaving... Read more

Was this review helpful? 4 6
 
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