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  • Customers like
    • Price3
    • Customer service3
    • Sale reps knowledge1
  • Customers don't like
    • Customer service10
    • Verbal promises6
    • Availability of product5

We had to cancel an order due to employment issue. We have gotten nothing but the run around from the saleman. Apparently he claims to be afraid of his boss and cannot ask for a refund to be sent. Very disappointed in this company. Stay away from tbe Elgin location. Add comment

  • Aug 21
  • Furniture and Decor
  • Kissimmee, Florida
  • Kitchen Cabinets
  • 128

TERRIBLE EXPERIENCE!!!! when you go the store to order they are all friendly and helpful but once you sign and make your down payment it's all another story!!!! They told us delivery would take 4-6 weeks not plan on this ....the order comes in pieces...the last parts hopefully will arrive after 3 month ...if we are lucky! We also had some issues with quality of the cabinets ...and store... Read more

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  • Aug 20
  • Other
  • Charleston, West Virginia
  • 121

Was told built-in oven cabinet only available in double-oven configuration; so I ordered a double oven. Cabinet arrived and it was for a single oven. Why do they lie? You can not count on cabinets to go because they don't know their products and lie rather than get it right. What a bunch of clowns! I'll never use cabinets to go again. Was told built-in oven cabinet only available in... Read more

Was this review helpful? 5 0

  • Aug 14
  • Furniture and Decor
  • Bonney Lake, Washington
  • Cabinets To Go Cabinet
  • 614

went in to cabinets to go Chris was our salesperson we had measurements and pictures he designed my dream kitchen the cabinets were expected in 2 weeks and it took 3 weeks it was very hard to read the layout with the box labels story short we had $1,600 worth of cabinets left over and cabinets that we had no idea where they were to go and many different sizes. I went back all the cabinets were in... Read more

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  • Aug 14
  • Furniture and Decor
  • Pompano Beach, Florida
  • Cabinets To Go Cabinet
  • 395

So we decide to remodel our 30 year old kitchen. After we checked all the local HD and LOWES we decided to go with cabinets to go. The fist impression was good very helpful and the cabnets were actually pretty nice. So after working on our layout with the sales person we had our cabnets picked out. Then came the first mistake the layout was 6 inches off so we got that ironed out. So we then... Read more

Was this review helpful? 4 0

  • Aug 09
  • Furniture and Decor
  • Port Charlotte, Florida
  • 178

Thank you for these enlightening stories. I am so grateful to discover that I absolutely do not want to order from CTG after all! Such a helpful service for us novices. But wouldn't one expect that the company would pay attention to what's going wrong and attempt to correct their business practices? Their profitability should be enhanced by being a GOOD company. Or perhaps is their profit based... Read more

Was this review helpful? 6 1

Cabinets were 3 months late then when delivered all cabinets not there. Finally got all cabinets however over year later no hinges and one cabinet door fell off. Customer service stinks would not recommend them to anyone totally disorganized and uncaring company!!! Add comment

Horrble company sent me scarthed cabient in beat up box. Took 2 weeks to get new cabient, then it was wrong cabient an they said it would take 10 days to get new canient unless i drove a hour to pick it up.... makes no sense horrible customer service Add comment

What o hear is order but don't start project until material arrives.... then it will go smoothly. Add comment

  • Jun 27
  • Furniture and Decor
  • Decatur, Georgia
  • Kitchen Cabinets
  • 936

My husband and I was finished with our kitchen in mid May we were promised that ALL our cabinets would arrive the day of delivery, guess what the knobs arrived without a template in which it was said by the Sales Rep that it would be in the box on top of that we relieved 75% of our cabinets and it is now the end of June and we are still waiting. Yes, my husband has been calling and emailing and... Read more

Was this review helpful? 9 0
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