Cabinets To Go Complaints and Reviews

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Cabinets To Go
Main address: 6901 Crestwood Boulevard 35210 Birmingham AL
205-623-2209, ,
  • 20+2 mobile complaints
  • $11.2K claimed losses
  • $509 average
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  • Aug 13
  • Furniture and Decor
  • Centreville, Virginia
  • Kitchen Cabinets
  • 253

We placed our initial order for a full set of kitchen cabinets on March 30th and received part of our order mid-May. We were told that the rest of our order would arrive at the beginning of June. We had to initiate calls to the store to follow up with our order. The store manager was extremely unprofessional and could never give us a delivery date. We finally received the rest of our order... Read more

Was this review helpful? 6 3

  • Jul 21
  • Furniture and Decor
  • Kitchen Cabinets
  • 704

Cabinets to go has the absolute worst customer service. We ordered cabinets on June 1 and were told it would be two weeks until the order arrived. Well two weeks is long past and still missing cabinets. It is going on three months. Every time I contact the store I am told that they will be on the next truck and then they never show up. I called their customer service line. Nobody in this... Read more

Was this review helpful? 13 3

This company has the most horrible customer service that I have ever experienced. They will give you the run around and fail to return your call despite calling several times a day over the course of a week. I have never had such issues with trying to make a purchase that I am now completely unsure if I should even purchase the cabinets!!! Add comment

  • Jul 14
  • Furniture and Decor
  • New Philadelphia, Ohio
  • Kitchen Cabinets
  • 259

Ordered Buckingham cabinets in Jan 2014 due in on February 14, 2014 - some came in on March 22, 2014...more in April 2014 and now we are waiting on 3 12" draws for our cabinet. No one will let me know when they will be in. No one calls you back from the store and honestly no one at cabinet to go cares. Be very wary about buying from here. You may never see what you require. I feel for their... Read more

Was this review helpful? 4 0

  • Jul 12
  • Construction
  • Richmond, Virginia
  • Cabinet
  • 305

I ordered cabinet at the Richmond location. Thus far the experience has been horrible. When I initially considered ordering cabinets from your company, I was apprehensive as I read many of the reviews. Many of them negative. However, after visiting the store, the salesperson suggested that some of the issues has been resolved. Additionally, he suggested that his location was rated very highly for... Read more

Was this review helpful? 7 0

  • Jun 25
  • Furniture and Decor
  • Dearborn, Michigan
  • Kitchen Cabinets
  • 326

Originally when my wife and I went into the Dearborn, MI Cabinets to go we were told that the timeline for our particular cabinets was approximately 3 weeks. Our first impression of that was that it seemed a little long but worth the wait, boy were we mistaken! We went through with ordering some of the appliances and tore out a couple cabinets in order to fit the new appliances in. We went and... Read more

Was this review helpful? 5 0

  • Jun 19
  • Furniture and Decor
  • Brecksville, Ohio
  • Cabinetry
  • 499

I have been dealing with kitchen cabinet sales people for years, but cabinets to go Cleveland OHIO was total nightmare. Dealing with Jerry. He gave me a quote, I based my price off of this quote. When was time to pay, quote $600 more. Next day he agreed to the original quote. I asked him do we have everything "Yes no worries" Six weeks later, he calls me asking for payment to process the order. I... Read more

Was this review helpful? 5 0

Placed order 2/26/14 and told 6 weeks to pick-up. Order still not complete. Add comment

  • May 28
  • Furniture and Decor
  • South Amboy, New Jersey
  • Bathroom Vanity
  • 245

I received a bathroom vanity with a glass top, vessel sink and faucet with a leg which snapped off as I tried to move the cabinet as I was assembling it. I called their customer service line and e-mailed them a photo of the broken component. The manufacturer contacted me within a few days and sent me replacement components as I requested. It was easily repaired. I am very pleased with my CTG... Read more

Was this review helpful? 0 1

  • May 19
  • Furniture and Decor
  • Richmond, Virginia
  • Bad Store
  • 252

Cabinets To Go. Westwood Avenue. A new customer and witnessed they Manager of the Store push one of his employees against the wall. Another employee tried to intervene. This customer promptly left. Chose not become involved. I wouldn't recommend that anyone shop there. The store is in shambles. Water damage, cabinet displays broken, floor dirty, kids in tshirts supposedly working as kitchen... Read more

Was this review helpful? 4 0
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