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  • Customers like
    • Price 3
    • Customer service 3
    • Sale reps knowledge 2
  • Customers don't like
    • Customer service 10
    • Verbal promises 7
    • Availability of product 5

This store and location has a serious problem telling me to wait when customers walk in seeing the person in the back playing on the phone all the time when you can also hear music that isn't what people listen to like Irish or red neck old country music. The guy in front always gave me great service and the lady in the front did also only when she wanted to. When I came in Dan spent hour and a... Read more

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Cabinets To Go, YOU SUCK!!!! That's the bottom line. Even your employees think you suck. Every time I go to the store to get my order straightened out (it's been over two years and it's still not correct.) there's a new manager working. Never will I refer this company to anyone. Not even my worst enemy. I have had pieces missing, damaged and even the wrong size. There aren't enough... Read more

Was this review helpful? 1 1

The finnish on a couple of doors were overlooked in quality control. A couple of panel locking mechanisms were damaged. Customer service required photos of problems before reparations were made. The sales office (Michigan)does not handle warranties only California HQ. Shipping doesn't happen in timely manner so project was delayed. Michigan warehouse made repairs to the locking mechanisms. Aside... Read more

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Bought cabinets and never got the representative measurement they say will happen. Store manager said they couldnt afford the manpower. Ha! The guy ordered me 42" extra linear cabinets. Design is all wrong. No over the fridge cabinet ordered (but was on design) When confronted, the store manager denied all wrongdoing and is currently trying to pin a 25% restocking fee on me for their errors. I... Read more

Was this review helpful? 2 0

This was the most horrific cabinet buying experience ever.Product quality poor at best. Assembly instruction were missing in most of the boxes. Instructions for lazy Susan and corner cabinet were terrible.I made more than 10 trips to get my complete order. From my house to the store was a 40 minute drive on I-95 in Ft. lauderdale. For the first 8 months I never received a phone call when... Read more

Was this review helpful? 5 0

So went to the Merrillivillle IN location. And had bought kitchen cabinets. The week before Thanksgiving. It is Dec 7 and they called to say the cabinets were ready. I thought great. The problem is According to the sales rep Nancy. The Merrillivillle location is a showroom store only. I have to now rent a truck and drive from Schererville IN to Bollingbrook Il to pick up the cabinets. Never where... Read more

Was this review helpful? 2 1

Cabinets to go. In Bolingbrook I'll. Danger don't go. Danger don't go. They take your money pay you on the back. Then when you leave. Is when your nightmares begin. 5 weeks no cabinets.then they show. But the you find out you have to build them. Just to also find out cabinets are miss. And panels are missing. Now they have to reorder from china. Lol 2 months now and still no cabinets. This... Read more

Was this review helpful? 2 1

Wanted sizes and prices by product to design kitchen and to be able to compare products. Could not get done!! Did not want sales representative Add comment

Cabinets look great, however one hindge has Broken have a cabinet drawer that won't stay in track. Ordered an addtional stick of crown and is been two weeks no molding and have already paid. The store people have been great at making every attempt to make things right but it appears they are at the mercy of those shipping the products, the system as a whole is by appearence very missed managed... Read more

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We have to say we had a fantastic experience with CTG in Sarasota, Fl. The installers were the best. I will say we 1st went to the Tampa store and had a terrible experience, we walked out and went to the Sarasota Store. I would definitely say, not all stores are the same and you just have to do your due diligence. We love our completed kitchen and would recommend the Sarasota store any time. ... Read more

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